If your order arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery with photos of the product and packaging. We will arrange a replacement or refund after verification.
Candles that have been burned or used are non-returnable unless there is a manufacturing defect.
Bulk orders and any custom scent, colour or packaging requests are confirmed with you before dispatch; once confirmed and shipped, they follow the same 3-day damage/defect window above.
Call or WhatsApp us at +91 83902 99390 or email sales@divyachandni.com to initiate a return.